Policies: Returns & Cancellations

-Return & Exchanges-

All sales are final. Clothes are in used condition unless stated otherwise. We do our best representing each piece in the pictures and description, however, it is understood that items may have slight flaw. 

**Damaged items must be reported within 2 days of receiving the item** Please email us at shoptheclc@gmail.com with photos for validity.

Damaged items, with valid proof, are eligible for a full refund to be given back to the customer’s credit card on file.

Please double-check your shipping address! Once the items have shipped, you will be double charged for shipping if the address is wrong.

*Please follow care instructions on tag. The Caroline Lane Collective is not responsible for clothing after it has been washed/worn. We recommend turning garment inside out and hand washing or using gentle cycle.*

Shipping charges are non-refundable under all circumstances. 

CANCELLATIONS: 

We do accommodate cancellations. In the event of cancelling an order after it has been placed, a 15% restocking fee will be applied, and only store credit will be issued. We treat cancellations as returns, where the order will be refunded to a gift card.